Terms and Conditions
Last updated October 2024
These Terms and Conditions ("Agreement") govern your use of the Playful Pineapple website (“Service”), operated by Easton Tech Ltd ("Company"). Please read this Agreement carefully before accessing or using our Service. By accessing or using our Service, you agree to be bound by this Agreement. If you do not agree with any part of this Agreement, you may not access or use the Service.
These terms are supplemented by the Community Guidelines. Access to the Service implies application and acceptance by the User of these Terms and Conditions and the Community Guidelines.
1. Definitions
1.1 In this Agreement, the following terms have the following meanings;
a) "Service" refers to the Playful Pineapple website, including any related software, services, and features.
b) “Company” refers to the registered Company, Easton Tech Ltd.
c) “Member” a registered user of our Service (whether or not a subscriber).
d) "User" refers to any registered or unregistered user of the Service.
e) "Content" refers to all information, including profiles, images, photos, videos, messages, and posts, published, stored, or sent on or in connection with our Service.
2. Eligibility
2.1 By accessing or using our Service, you represent and warrant that:
a) You are at least 18 years old.
b) Access to and use of the Service is not illegal in your jurisdiction; and
c) You have not been convicted of any offence or subject to any court order relating to assault, violence, sexual misconduct, harassment, or dishonesty.
3. Registration and Membership
3.1 You may register as a Member on our Service, subject to our acceptance.
3.2 Membership is personal and non-transferable. You must not authorise or permit any other person to use your account.
3.3 You are responsible for maintaining the confidentiality of your account information, including your password. You must notify us immediately of any unauthorised use or breach of security.
3.4 To use certain aspects of our Service, you may be required to register for an account by providing the following information (“Registration Data”); your name or alias, date of birth, height, body type, sexual orientation, ethnicity, hair colour, body alterations, habits, your base location, profile username, email address, a profile photo, a feature photo and your preferences.
3.5 You must ensure that your Registration Data, and any other information that you provide to us in relation to your account, is accurate and kept up to date. We will use your Registration Data and such other information as set out in our Privacy Policy.
4. Age Assurance and Verification
4.1 We have processes in place that are intended to ensure that all Users on the Website are at least 18 years of age. During onboarding, we will ask you to go through a third-party process to gain assurances of your age. This process involves our third-party provider collecting a short .gif "selfie" (that you provide to the third-party provider) and using digital technology to estimate your age, which may involve the use of Face Recognition Data.
4.2 If you go through the third-party age estimation process, we will only receive the results of the process (pass / fail, the reason for failing and a selfie image), to maintain a record of the age estimation process.
4.3 If you fail the third-party age estimation process (e.g. if you are over 18 years of age, but their technology has predicted that you look under 18 years of age), you will be unable to complete registration and will have the opportunity to request a Manual Check to be made by a member of our Support team.
4.4 If a Manual Check is requested, a member of our Support team will be able to see the results of the process (pass / fail, the reason for failing and the selfie image) and will contact you via email to request a copy of your ID. You must provide a valid form of ID for all users who are attempting to sign up to the Website.
4.5 In the interest of user safety and security, Easton Tech Ltd may conduct necessary checks with national databases and law enforcement authorities to verify the information provided.
5. User Conduct
5.1 You agree to use our Service in compliance with applicable laws and regulations.
5.2 In connection with the Service, you must not:
a) Engage in any activity that breaks the law;
b) Publish or send any Content that is unlawful, defamatory, threatening, harassing invasive of privacy, racist, hateful, discriminatory, misleading, abusive, or deceptive;
c) Infringe any intellectual property or other rights of others;
d) Sell access to the Service or use it to provide a similar service to third parties;
e) Use the Service for junk mail, spam, pyramid schemes, or fraudulent activities;
f) Do anything that disrupts the Service or negatively affects other Users' enjoyment of the Service;
g) Gain unauthorised access to the Service or interfere with its security features;
h) Use the Service for commercial purposes without our explicit written consent;
i) Collect, scrape, harvest, frame, or deep-link to any Content on our Service without our specific prior written consent;
j) Conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):
- Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same; or
- Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
k) The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).
l) This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
m) Attempt, encourage, or assist any of the above activities.
5.3 You are responsible for ensuring that all persons who access our Service through your internet connection are aware of these Terms and Conditions and our Community Guidelines, and that they comply with them.
5.4 You agree to comply with all applicable laws and regulations while using our Service, and you acknowledge that you are solely responsible for your conduct and any Content submitted, posted, or displayed on the Service.
6. User Content
6.1 You are responsible for the Content you publish on our Service.
6.2 By providing Content, you warrant that you have all necessary rights and permissions to enable its use as contemplated by the Service and this Agreement.
6.3 You must ensure that your profile and any other Content are complete, accurate, and not misleading.
6.4 You must not under any circumstances publish or send any Content which:
a) involves an image of any person under 18 (or any higher applicable age of consent in countries outside the UK); or
b) enables any person under 18 to be identified or contacted (eg name, address, email etc).
6.5 In the case of those over 18 (or higher applicable age of consent), you must not publish or send any Content (including images) which enables those persons to be identified unless you have obtained their explicit written consent to the image / information being provided as well as to our privacy and cookies policy.
6.6 You acknowledge and admit that by using the Service, there is a risk that you will be recognised by third parties.
6.7 You expressly waive any recourse against the Company because of a possible violation of your privacy, or your right to the image, due to disclosure or publishing of all or part of the content put online by you.
6.8 We reserve the right to reject, suspend, alter, remove, or delete Content without notice or refund if it breaches this Agreement or poses a risk to us or others.
6.9 We reserve the right, without notice or refund, to:
a) Reject, suspend, alter, remove or delete Content if it is the subject of complaint, breaches our terms and conditions, or if you have not complied with our request to provide detailed consent / age ID for anyone shown in your Content
b) Disclose Content or behaviour to the police, other relevant authorities, or a complainant if necessary to protect us or others, if we believe a criminal act has been committed, or if required by law or requested by the police or other appropriate authorities.
7. Responsibility
7.1 Playdates (meetings) arranged through the Service are conducted at the User's own risk. The Company does not verify the identity of the Service Users or the accuracy of the Content they provide, which remains solely their responsibility.
7.2 For a first in-person meeting, the Company strongly recommends informing a loved one and choosing a public, well-frequented location (such as a cafe, bar, or restaurant). When arranging to meet others through our Service, you must take appropriate precautions and follow any safety guidelines on our Service. We cannot control what actually happens at such meetings which are at your own risk and are not our responsibility.
7.3 It is your responsibility to decide which Content to publish or send (subject to these Terms and Conditions). We do not accept responsibility if your Content is misused by others as this is outside our reasonable control. Do not send or publish any Content if you are concerned that it may be misused.
7.4 It is your responsibility to make your own backup of any Content stored within the Service to protect you in case of loss or damage to such material. We are not responsible for such loss or damage
7.5 We may, at our discretion, carry out User verification steps but do not guarantee to do so. Even if we do so, such steps are not foolproof. We do not endorse or recommend any Users or their profiles or other Content, even if the User or Content is shown as verified (whether by us or other Users). You deal with other Users at your own risk. We accept no legal responsibility for the accuracy of, or otherwise in relation to, any such Content or in connection with any dealings between Users. It is your responsibility to carry out careful and detailed investigations before dealing with other Users including use of or reliance on their Content. You should not assume that any Content from another User is accurate and be aware that a person may not be who they claim to be.
7.6 You acknowledge that in using the Service you may be exposed to inappropriate Content or behaviour. If so, please contact us by clicking on the “Report” button. If appropriate, you should seek relevant external help, for example from law enforcement authorities and/or stop using the Service.
8.1 We may update and change our Service from time to time, for example to reflect changes to our users' needs and our business priorities.
8.2 We do not guarantee that our Service, or any Content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Service for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
8.3 The Company does not guarantee the transfer rate or response times of information from the Service to the Internet. The speed of information flow is influenced by factors inherent to online networks and is not part of the service provided by the Company. Consequently, the Company is not responsible for any malfunctions, inaccessibility, or suboptimal conditions of use of the Service due to the User's computer system, Internet connection, or network congestion.
9. Moderation
9.1 The Content on the Service is regularly checked. The Company may, at any time, remove any Content from the Service, either on its own initiative or at the request of any User or third party, without prior notification to the User who published it.
9.2 To report disputed Content on the Service, individuals must use the "Contact" section and provide the following”
a) Their full identity,
b) A description of the disputed Content and its precise location (hypertext link),
c) The reasons for removal (including legal provisions and factual justifications), and
d) Proof of correspondence with the author or publisher of the Content requesting its removal, alteration, or interruption. If the author or publisher could not be contacted, this must also be justified.
9.3 The Company will disclose the contact details or identification data of the author of the disputed Content only upon judicial requisition. The Company will systematically remove any Content that is illegal or harmful to human dignity and reserves the right to report such Content to the appropriate authorities.
10. Intellectual Property Rights
10.1 The intellectual property rights in all material, content, and features available on or through the Service, including but not limited to code, designs, text, graphics, and software, are owned by Easton Tech Ltd or, in the case of user-generated content, by the respective users. You may view such material for personal, non-commercial use only, and no other rights are granted to you.
10.2 You must not copy, reproduce, distribute, sell, license, adapt, modify, publish, display, or take extracts from any material or intellectual property on the Service without our prior written consent. Additionally, you must not decompile, reverse-engineer, or otherwise attempt to derive the source code of any software used in connection with the Service.
10.3 You must not circumvent, disable, or interfere with any security-related features of the Service or features that prevent or restrict the copying, sharing, or use of any content or intellectual property. This includes, but is not limited to, any digital rights management tools or similar mechanisms.
10.4 By using the Service, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for personal, non-commercial purposes, subject to these Terms and Conditions.
10.5 Users retain ownership of any content they upload or post to the Service. By posting content to the Service, you grant Easton Tech Ltd a worldwide, non-exclusive, royalty-free, fully-paid, and sub-licensable license to use, reproduce, distribute, modify, and display the content as part of providing the Service.
11. Trademarks
19. Liability
19.1 Nothing in this Agreement limits or excludes our liability for negligence causing death or personal injury, fraud, fraudulent misrepresentation, or anything that may not legally be excluded or limited. Any reference to us in this section includes our employees and agents.
19.2 We shall not be liable for any loss or damage caused by circumstances where
a) There is no breach of a legal duty owed to you by us, our employees, or agents;
b) The loss or damage was not reasonably foreseeable at the time of entering into this Agreement;
c) The loss or damage is caused by your actions or failure to comply with this Agreement;
d) The loss or damage relates to your business.
19.3 You are responsible for any reasonably foreseeable loss or damage we suffer as a result of your breach of this agreement or misuse of our Service, subject to our obligation to mitigate any losses.
19.4 You agree to indemnify and hold harmless the Company, its affiliates, officers, directors, agents, and employees from any claims, damages, or losses, including reasonable attorneys' fees, arising out of your use of the Service, your violation of these terms and conditions, or your violation of any rights of another person or entity.